Lead-quality and credit policy

1. Service fit. The homeowner asked for a panel upgrade, an EV charger install, or emergency electrical work.
2. Territory fit. The job is in a city inside the territory agreed with you.
3. Working contact. The phone number connects to the homeowner, or the email reaches them.
4. Consent. The homeowner agreed to be contacted about the job.
5. Not a duplicate. The same homeowner and job weren’t sent to you in the last 30 days.

It isn’t sold to other contractors in your territory. That’s the difference from marketplaces that send one homeowner to several pros.

• The wrong service, or work outside the three categories.
• A job outside your agreed territory.
• A wrong or disconnected number and an email that bounces.
• A duplicate of a lead sent to you in the last 30 days.
• The homeowner says they never asked for the work.
• Spam, a test, or a sales pitch instead of a homeowner.

A lead is a real homeowner who asked for the work, not a booked job. If they chose someone else, didn’t like the price, or decided to wait, the lead still counts.

1. Email kolejordan1@gmail.com within 7 days of getting the lead. Include the date, the city, and what was wrong.
2. Nikolai reviews it and replies within 2 business days.
3. If the lead fails a check above, it isn’t billed. If you already paid for it, it’s credited on your next bill.
4. If the dispute is turned down, you get the reason in writing.